Windows hello status not working after update When I Nov 21, 2024 · Hello all. If you can uninstall them, this may be the most direct solution. Not having the possibility to use camera in your laptop is frustrating. As an engineer I first define the problem and what the issue is and then I fix it. ” Jun 13, 2020 · To check for updates, select Start > Settings > Update & security > Windows Update > Check for updates. The best way to resolve this is by visiting your device's manufacturer website and download the latest Camera driver. Please let me know if you can help! Thanks, Shaheer Jul 10, 2021 · Sometimes, but not always, Windows 10 updates can cause some glitches. It gives me the following: Couldn't turn on the camera. Please advise on how to get this resolved. 75. One user had to reset their Windows due to issue that were caused after the Anniversary Update. Click to set up you PIN again. Oct 9, 2023 · previously it was on Windows 11 21H1 and even windows 10 , Windows Hello worked nicely without any problems. ” If updates are available, download and install them. "This option isn't available. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you. I just want my PIN to work or be able to set a new one. Only sign in option now is via PIN. 1 for Windows 11, version 23H2 for x64 (KB5042099) Oct 30, 2024 · It does not work either. Close Windows Hello and try going through the setup again". This type of authentication has special guidelines when using a non-Microsoft CA for certificate issuance, some of which apply to the domain controllers. I have tried rolling back Hello Camera driver to 1. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you. It was working properly with Windows 10, but does not work after I upgraded to Windows 11. In this example, we are uninstalling an update for the month of May 2024. When I was on Windows 10, it worked perfectly fine. Some people report that the Photos app stopped working after the Windows 10 update. Identify and uninstall the most recent update installed before the issue began. If you have already configured Windows Hello on your device but it stops working after update or for odd reason, then resetting the facial recognition and fingerprint options probably fix the problem. Look for Windows Biometric Service and Windows Audio Endpoint Builder , right click on it and select Restart c. May 6, 2024 · About a month ago I started my pc for the day as normal and my PIN didn't work. Check for pending updates in Settings - Windows Update. The most basic thing we need to learn to maintain a PC is how to keep the latest manufacturer's drivers current. Jul 27, 2020 · **Press Windows+I to open Settings. Hope this helps. Oct 23, 2022 · Hello BriannaTQ. Hello, We are currently experiencing issues with the implementation of Windows Hello for Business in our organization. Jan 21, 2019 · 5) Run Hardware & Devices Troubleshooter at Settings > Update & Security > Troubleshoot. " Mar 5, 2025 · Your description of the problem indicates you may be logged into a temporary user account after the update, not your own user account. please help! Jul 2, 2022 · After install you'd expedite all Windows Updates including Optional until no more are offered. Click “Other Troubleshooting”, find “Printers” and click “Run”. To run Windows 10 in Safe Mode, check the article below: I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Jan 20, 2025 · Under Manage how you sign in to your device, find PIN (Windows Hello) and click Remove. There are several causes that make Windows Hello stop working on Windows 10 . You can try rolling back and then immediately pausing Windows updates in the Windows Update settings. Jul 16, 2022 · I recently updated to Windows 11. I tried uninstalling and reinstalling the drivers. After publishing the updated CRL, it did not work immediately. Affected I would say that about half the times it stops working, the lock screen also flashes. After the update the camera wont turn on in the lock screen, so my face recognition sign in cant work. Resolution: This issue was resolved with Windows updates released October 8, 2024 (KB5044284) or later. Apr 2, 2024 · But we have a pair of HP Laserjet 7740's and a HP Laserjet Pro M283; none of them were working for printing from the afflicted PC following Windows Update. After a recent windows 11 update (Windows 11, version 24H2) the usb c port was not working on a HP Envy x360 Convertible 15-cn0xxx. Lockscreen reports "camera not available. In Windows 10, you can access from Update & Security > Windows Update > View your update history > Uninstall updates Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. I'm sending this from an old Windows 10 laptop. Any solutions? I've already tried using System File Checker, there were no issues found. Now, when I go to set up Windows Hello (face), I get "We couldn't find a camera compatible with Windows Hello Face" under "Facial recognition (Windows Hello)". Hello, Please Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. It is Dell inspiron 13-5378. Dec 23, 2024 · Hello Dale and shadowsports, Hoorah, joy in the house! Worked! I tried browsing to the folders and drivers that I previously downloaded, so in my haste did not manage to determine which driver was the one that made my Imageclass MF242DW canner and Scansoft app start working again, but it is now working! Apr 11, 2018 · Besides the usual uninstall/reinstall camera [done several times], update group policy [done], update BIOS [done recently, camera had been working until windows update after the flash of bios], and I will absolutely not downgrade windows or fresh install or any related option for A CAMERA. Click "Contact Support" at the bottom. How to Roll Back Windows Builds. you'll have to send an uninstall update update to remove the updates since 9/24/24. Delete all “. ; Right-click on the issuing CA server and select Properties. The option to add a finger or remove the fingerprint are greyed out and not clickable. But still, it's not working. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. After it updated to that, it then went straight to updating the Bios. Install all pending and detected updates, and restart your computer. Before it use to unlock with IR camera. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. " Nov 11, 2021 · Method 2 : Install Windows Update. (Code 45) Jan 10, 2025 · After that, we can try to make some adjustments for Windows Hello or PIN. 2. And clearing the TPM's information will refresh your Windows Hello data, which again has the potential to help you reset your PIN and reset the data for Face Recognition. Before I re-installed Windows, Hello (face) was working fine. It returns the message “Your credentials could not be verified. Windows Version: 1909 (Build 18363. It says that Windows 11 does not recognize my PIN. ; Go to the General tab and select the current certificates if there are multiple certificates, and then select View Certificate. May 1, 2022 · When I updated to windows 11 the fingerprint reader didn't worked then I uninstalled the device and restarted my computer and hoped that it should work but nothing happened then I updated my driver's manually (Iam using realmebook 11th gen i3 ) and the driver is goodix fingerprint 3. It happened recently after a windows update. Feb 17, 2022 · First, double-check if your machine is up-to-date with the latest security patches: Kindly go to Start > Settings > Windows Update > Check for Updates. 5 and 4. Install updates manually. The pin works but not facial or fingerprint recognition. Nov 24, 2022 · Sumit, Hello, Microsoft advised following the issue being raised after the 22H2 release to just use the PIN, until addressed. Oct 2, 2024 · After installing the January 2025 Windows preview update , released January 21, 2025, and later updates, on Windows 11, version 24H2 devices, you might experience Remote Desktop sessions freezing shortly after connection. Will the Known Issue Rollback (KIR) work, and will a new update be released with a fix? Oct 13, 2017 · Windows Hello is suddenly not working after update. Restart your computer and as soon as the Windows logo appears, press and hold the power button to force a shutdown. Note that, once you install the Windows update addressing this issue, it may take up to 48 hours for the Windows 11, version 24H2 update to be offered via Windows Update. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. After update it say ca it turn on camera. Alternative login using fingerprints also fail. But after 10-15 min everything is reset once I restart or awake the surface from sleep mode Windows Hello is not working at all. Confirm the removal and restart your computer. I can't seem to add Windows hello to the camera's privacy settings. 0. Feb 15, 2020 · After the latest update, the camera on my Surface Pro 4 no longer works with the sign in. Feb 16, 2025 · Recently, all my windows hello options are "currently unavailable. Run Hardware & Devices Troubleshooter. I can see your laptop's camera isn't working after an update. 8. Method 3 : Remove PIN and add it again. Jan 17, 2025 · My external USB camera stopped working after update 2025-01 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5050009) . Feb 15, 2025 · Error code 0xc000005e status code 0x0 try restarting your pc. Use your PIN to logon. Today, I did a clean installation of Windows 11, but the facial say that "I don't have a compatible camera". After doing some digging it appears that Windows Hello has simply left the chat. I cannot put in the bitlocker recovery key to continue to remove the update. 0 19045 22H2 03/23/2023. 2605. . Fingerprint sensor is not responsive Jan 10, 2025 · My Windows Hello stopped working as well. Firstly, you can uninstall Windows Update, Windows+I to open System Settings, click Windows Update History, uninstall the update and see if that solves the problem. 8 for Windows 11 for x64 (#KB5009469). Try to uninstall the update. 4890. I now have Windows 10 Home 64 10. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. We're happy to help. Z - MSFT | Microsoft Community Support Specialist 3 days ago · These devices will not be offered or install Windows 11, version 24H2 via the Windows Update release channel. We have verified that it is not a hardware issue because Hello works with their local Nov 12, 2020 · I just got the Logitech Brio 4K Stream Edition working with the current Windows 10 Hello face sign-in. 537. Mandatory reading! Go to the forum on How to do a Clean Install of Windows 10/11. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. By default, you can pause updates for up to 35 days. I always have to restart the surface pro 7 to reactivate the touch screen. We understand that you need to authenticate twice when logging in to the system after updating your system and your PIN is not available, this may be due to the fact that the security authentication settings are not working after updating your system and you need to re-add them. My Windows Hello ( Fingerprint/Face Recognition) has stopped working after I changed my user account to administrator. Reset fingerprint & facial recognition options. Open the Troubleshooting tool: Open “Settings”, select “System” -> “Troubleshooting”. Before the update windows was unlocking after the face rec no request for the pin. I did this to fix some screen tearing issues I had, and since restarting this has happened, I found a way to get the settings that allow me to reset, repair, restore and tried to repair and it failed, I was going to restore but Sep 16, 2023 · 4-Click on Start > Settings> Windows Update 5-Make sure that all available updates are installed 6-When finished, try to install Windows Hello again If the problem persists, you can perform the repair upgrade using the Windows ISO, this procedure will repair all Windows files, apps, services, and registry keys. If I do a restart however, Mar 1, 2021 · Recently after reverting to the last windows update, my pin has not been working. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. The wifi option itself no Jan 9, 2025 · Briefly describe your problem in the text box, such as "Monitor connection not working after update", and then press Enter. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. After this update the usb c port worked again. 22H2 installed on 4/15 & Goodix Biometric driver 3. Jan 20, 2018 · Hi Troy. dat” files from the folder in step 2. In order to find out the detailed cause of the problem, I suggest you delete this update patch, refer to: How to uninstall a Windows Update - Microsoft Support. " Try again later. Additional info: for Windows Hello, I only use the fingerprint reader. Option 1. Jan 26, 2025 · Hello, after successful installation of collective update for Windows 11 version 24H2 for x64 ((KB5050009) and collective update of Net framework(KB5049662), all apps on my computer lost coonection to internet, windows update doesn't work because it can't connect to internet, outlook mail and every other installed app don't work# browser also Fingerprint and Windows Hello worked fine out of the box. The touch screen stops responding after 10 mins of inactivity. Here the critical steps. I'm running Windows 10 Pro 64bit. However after update was completed, I've noticed that some of the games I play are very laggy. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. SO frustrated! Please help! Nov 3, 2023 · - If the problem started after the 23H2 update, you can try rolling back to the previous Windows version. Then delete the folder named NGC. Threats include any threat of violence, or harm to another. I could determine that the camera is not working (or working) by going to Device Manager. The face ID does not work, and requires a PIN. But I want to keep it. After the roll back to 23H2, my camera restarted to work like a charm. Nov 11, 2021 · Hey So recently i got a bios update and i updated it after the update my windows pin stopped working and i am not even able to set a new pin even my caps lock light Jan 23, 2025 · To uninstall an update, I n the Settings app on your Windows device, select Windows Update > Update history > Uninstall updates. As stated, it was working fine before I reinstalled. It's considered a driver update: HP Inc. Jul 14, 2022 · Hello. Click Accounts. On the third start, Windows should enter the Automatic Repair Dec 4, 2024 · This has been asked about 1,000 times. Microsoft Entra hybrid join supports the Windows 10 November 2015 update and later. Mar 13, 2024 · Update Windows: Ensure your Windows is up to date. 👍😎 Nov 10, 2015 · This article provides troubleshooting guidance to help you resolve potential issues with devices that are running Windows 10 or newer and Windows Server 2016 or newer. May 5, 2022 · However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. You could try a few troubleshooting steps below and see if it helps. Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. After the reset, Windows Hello is no longer available to them with their domain account. Its streamlined, and cool. This is really frustrating. Once done, kindly perform the additional methods on this article to further troubleshoot the issue: Jan 2, 2025 · Hello, If Windows 11 isn't offered to you through Windows Update, that means Windows 11 24H2 isn't available to you yet, either because your computer doesn't support it or your PC has yet to have Windows 11 released to you yet (Windows 11 might be offered to you on a rolling basis). 170 after updating again as usual nothing worked. This is the problem. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. Click on the windows key > search and open Device Manager > find the camera driver > Update. Aug 19, 2020 · Hello Gee23, I'm Jin, a fellow Windows 10 user and an independent advisor. **Select Update & Security **Go to View Update History. I bought it brand new from Best Buy March 24th lol. It shows only password option for sign-in. Instead it told me to log in with my Microsoft password. Modify Windows Hello Group Policy settings. Open the Certificate Authority snap-in. Mar 30, 2023 · Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. this same update bricked my windows10 virtual machine that I use for development. Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. - Firmware - 15. Open Settings, Windows Update, Update History, and Uninstall Recent Updates. However, the option for fingerprint recognition sign-in is displayed as "This option is currently unavailable; something went wrong. , Welcome to Microsoft Community. I have already updated the Biometric Driver from the device manager and even contacted the Windows Support. If you are unable to uninstall the update, we can try resetting the Windows Hello configuration: a. Welcome to Microsoft Community. Tick the box in File Explorer View tab to Show Hidden Files. If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, please try some of the workarounds below that I found a time ago in a document written by Elsie Otachi and helped in its opportunity. 140. Windows 11 v. After this, check to see if you can set up Windows Hello Feb 19, 2023 · Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you. Thank you for posting in the Microsoft community. Windows Hello Enhanced Sign-in Security were temporarily restricted from receiving the Windows 11, Dec 5, 2024 · After the Windows 11 24h2 update was installed today, my new Lenovo Ideapad Windows 11 laptop will not connect to the internet so a new update or fix to this update will not work for me since I wouldn't be able to get it. I have been facing this issue Launch Windows Settings 10 app. See if the problem is Dec 30, 2024 · Click on the Start Menu and type “Windows Update. At this point, you can re-enroll your Windows Hello. Dec 1, 2024 · If this does not work it is recommended to try uninstalling the update. The Fix: I refreshed Windows 11 with a new install of Windows 11 23H2 from USB, opting to keep files and apps. When this issue occurs, mouse and keyboard input become unresponsive within the session, requiring users to disconnect and Nov 1, 2024 · Hello, The camera for my windows Hello Face Recognition has suddenly stopped working. I am using a Lenovo S340 Ideapad with the following specs: Processor: Intel i5-8265U CPU @ 1. I opened two feedback reports on the Feedback Hub giving as much detail as possible. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Here the info about my pc: MODEL: HP 15-dw0014nl. Feb 24, 2025 · I recently re-installed my Windows 11 PC. H. Jan 19, 2025 · Hi, After the Windows update 24h2, the audio of my laptop ASUS Zenbook UX5304MA works for a few minutes and then stops working. 4. Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. Sep 27, 2024 · I did this but the system does not recognize the usb-c keyboard nor the bluetooth mouse. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Nov 22, 2024 · Windows Hello for Business uses smart-card based authentication for many operations. Merek. 60GHz, 1. The fingerprint scanner glows green, but when I swipe my finger I get this Aug 15, 2019 · After the last Surface update, my Widows Hello Face Recognition doesn't work any more. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Jan 2, 2022 · Hello, After Updating the surface pro 7 to windows 11. Under Related Settings, select Update History > Uninstall updates. Mar 5, 2023 · So you will probably have only two months of Windows updates. I am up to date with all my windows and device updates so I'm really not sure what the issue is. Restart your computer after the installation to see if the PIN issue is resolved. Jan 31, 2025 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. 305 installed on 4/16. When I went to check on the signin options it says that it can not find a compatible camera for Windows Hello. I have a Dell Latitude 9510. I did not need to disable anything in device manager or update any drivers outside of the most recent windows updates. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Experience: Windows Feature Experience Pack 1000. Sep 14, 2022 · Harassment is any behavior intended to disturb or upset a person or group of people. Now it's asking for the pin. Also ,Right click on Properties and set its startup type to Automatic and click on Start. Use the Print Troubleshooting tool. CTRL + ALT + DEL logout to test new fingerprint. Our devices are hybrid-joined and updated to the latest 23H2 build, we activated We have many users that utilize Windows Hello with their domain accounts. But, Windows facial recognition worked just fine with Windows 10. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Repeat this process twice. " Current situation: 1. After you've installed the necessary updates, select Start > Power > Restart (or Update and restart). Under PIN (Windows Hello), click Add. If you are having trouble with Windows Hello facial recognition not accessing the IR camera, here are some steps you can try to resolve the issue: Jun 25, 2019 · I had recently update my laptop and the windows hello is not working. Maintaining your Windows with the latest updates can prevent numerous compatibility issues and improve overall system 3 days ago · The safeguard hold (ID 55382406) that was previously in place for this issue will be lifted in the coming days. Nov 15, 2024 · Step 1: Uninstall the Recent Update. Dec 15, 2024 · I also tried Uninstall Updates -- it worked for the last 'Quality update', but it said that it could not restore the last 'Feature update'. Update System Drivers. Before the update this feature was working perfectly but soon after the following update, notifications are appearing and reminding to set up windows hello for my account to work correctly. Jan 18, 2024 · Hello，Brett B24. Install any updates that you need. A screenshot from device manager: OEM Driver Package link: - Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. (Windows Hello) after Windows 11 update origin, age, disability status Nov 30, 2024 · 2. Same as step 1. Based on your description, it seems your fingerprint stopped working after the latest Windows updates. Jan 17, 2025 · Hello, Eli Sha. After which Windows Hello Face Recognition has stopped working - no RED LIGHTS FOR FACIAL RECOGNITION AND AFTER SOME TIME MESSAGE SAYS TRY ENTERING PIN. Thank you for your feedback, according to your description, you can't use the mouse normally after updating your computer, you mentioned that you can't delete the latest system please ask what method you are trying again after failing, for the device problems after updating is usually caused by incompatibility between the device driver Hello! I have Dell XPS 13 9300 model with fingerprint. I ran an firmware update under optional updates. disability status, or caste. Fortunately, I rolled back to 23H2 via System Recovery --> Go back feature. 10. Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. NET Framework 3. I found a similar post saying to disable Windows Hello. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Nov 5, 2022 · - I found a couple videos saying to go into your registry, And find the file "PasswordLess" Then set value to 0. This is a fresh install of windows 10 with the latest updates. Navigate to Windows Update > View update history > Uninstall updates. May 7, 2022 · I have an HP envy x360 13-ag0002la Laptop and windows hello facial recognition do not work on windows 11. 30. Browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Dec 15, 2024 · b. ” Select “Check for updates. Right-click on it, and then select “ Start” from the list that appears. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Go to Computer Configuration > Windows Settings > Security Settings> Local Policies > Security Options. Restart the biometric service. Dec 3, 2024 · Check for update uninstall options: First, check if you can uninstall the two updates KB5046740 and KB5048162 in the Windows Update History. Device Status: Oct 3, 2022 · still the same, Windows Hello not working after waking up. My camera works for Jul 28, 2023 · Windows Hello using face, fingerprint or PIN might be affected. This issue might be encountered on devices which already have Windows Hello when upgrading but should not happen on devices which enable Windows Hello after upgrading or installing Windows 11, version 22H2. 26100. To know the answer to the question: 'What does it cost to create an app?', you should find out how complex the application you are about to build is. Oct 5, 2024 · 2. First, update the firmware to the latest version. How to identify the issue. Then import any drivers from the PC maker's Support Downloads web page for your model that are newer or branded instead of generic. Windows Update >, select Start > Settings. The Settings in Account -> Sign In options show "This option is currently unavailable" under both Windows Hello and Fingerprint options. You will see "Chat support" and "phone support" options, please contact them during working hours, you will get one-to-one support Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. 1 for Windows 11, version 23H2 for x64 (KB5045935)", "2024-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5046633)" and so on just to name a few. Dec 20, 2024 · I am setting up a new elitebook. Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. I cannot even follow the above conversation. Oct 3, 2024 · My suspicion is that you will notice in Event ID 1081 that the user account GUID is hidden (not by me, but by the Eventlog) and perhaps the cached GUID of the User Object inside Windows Hello was removed during the Windows 11 24h2 update? This only occurs after restarting post 24h2 update. sign in using PIN" If I try to set up face Jan 6, 2025 · Hi, I installed the new windows 11 24H2 update about a week and for whatever reason my wifi drivers have stopped working (specifically the Killer (R) Wi-Fi 6E AX1675i). Regards, Aug 28, 2016 · Hello everyone, A few weeks ago, my computer underwent some windows updates. Since then Windows Hello facial recognition does not work' Dec 17, 2024 · I had the same issue, I ran updates in Dell SupportAssist and my Dell built-in laptop camera is working again. This just started happening after the most recent Microsoft update. Make these changes Nov 28, 2024 · Hello! I'm currently at my wits' end and I really hope someone knows how to help me. Hope this helps someone. After every major update, Windows gives you a 10-day window to roll back to a previous version. Aug 19, 2020 · In our case, we began noticing this issue after our root CRL next update date passed, and we had not updated our CRL. I'm experiencing massive problems soon after installing the Microsoft Update to Windows 11, version 24H2. Follow the prompts to complete the uninstallation of the update. Once downloaded, have it installed and check if it's going to work properly. Feb 28, 2025 · Visit Settings -> Windows Update -> Update History -> Uninstall updates, and click the Uninstall button next to the update you want to eliminate. and then after that, I repeat the steps again to keep my work going. Nov 27, 2022 · I recently updated my system with the Windows 11 22H2 update, and after the restart, I was unable to sign in with my fingerprint or PIN, therefore I had to reset the PIN through my Windows account. Burns Jan 16, 2025 · Hello is working ok as I use the PIN with google. If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Oct 7, 2022 · Hello, I had a pop up to install Windows Update 22H2, which I originally did. After you have uninstalled the update, see if this happens again! Nov 29, 2024 · The latest ones are "2024-11 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5046732)", "2024-11 Cumulative Update for . any solutions? I already installed the latest drivers from the Lenovo website. Dec 3, 2023 · In WinRE, select Troubleshooting > Advanced Options > Uninstall Updates. My webcam works. I've tried various methods to get it working again; some suggested by forums and have had no such luck. In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. Reconfigure Windows Hello. According to your description, your Windows facial recognition has problems after installing the update patch KB5048685. 5. No frame to see. After searching the web, I've found out that this updates causes that for some games and the suggestion was to roll back to previous version - which I did. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". **Restart your device. Open Command Prompt (Run as Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. By modifying the registry, you can extend the pause period to a longer time, like 365 days or even more. It's possible that your drivers were corrupted during the update or that incompatible versions of drivers were installed. 6) If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http Oct 15, 2023 · On Microsoft's page, it says to reinstall the update after RestoreHealth, but it failed again, getting stuck at 99% and then saying "Couldn't complete the updates. Also, I try to redo the windows hello set up my IR light for the camera comes on but no picture on the screen. Device Manger is giving me: Currently, this hardware device is not connected to the computer. Most methods came from windows forums. 1. Jun 30, 2019 · Hi, My Windows Hello Fingerprint Scanner is not working after the latest BIOS update. Dec 21, 2024 · Camera on Dell laptop stopped working after windows update, says no camera connected, tried everything including factory reset, nothing has worked This is so ridiculous, none of the solutions out there work. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. after updating to 22H2 I noticed that the fingerprint reader always doesn't work when first waking up the laptop after the last shutdown. The fingerprint scanning capability stopped working immediately after the Win update finished. 36. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Because our root is offline, there is a manual process to publish it, and the CRLdp is a different location than default. Restart (not shut down) your PC 4 times, each time let your PC get to the Desktop before the next restart, this will fix this issue a lot of the time Otherwise: Please open Windows File Explorer Sep 12, 2018 · After the most recent update Windows Hello no longer works when I start up my Surface Book. Add new Hello Login Pin - confirm new pin . Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Any solution (all my Drivers and Hardware are up to date) * Moved from OK to resolve this windows hello camera issue, I finally reset the device, which didn't work, then reinstalled windows 10 from surface pro 4 device deleting all personal files and apps to fix a camera Feb 14, 2021 · See here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. (using current branch for business) More Infos: restaring the machine didn't help (unsurprisingly) Picturecode login still works; I've already set the grouppolicy to enable pin login Feb 3, 2020 · Hi Thurs. But this is missing from the registry. all of the latest updates have also been made. On the list that appears, select update you want to remove, and then select Uninstall. Uninstalling that update allowed the camera to work again. Try creating the PIN again or check for system updates. Try running Windows 10 as well in Safe Mode to check if the issue is not caused by a 3rd party program. Turn off Fast Startup. 80 GHz. I setup Windows Hello, on a domain-joined device and went through all the necessary settings to approval. Setup fingerprint for login - program new fingerprint . 0 19045, 06'23/2019 20H1. Try signing in with fingerprint authentication again. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. Restarting your device might expedite the process. CAD software and Rendering, yes. Here is what it looks like when it is not working: Oct 20, 2024 · Hello Arun, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. When I go to sign in options it says "Require Windows Hello sign-in for Microsoft accounts" but the setup is greyed out (See Dec 20, 2024 · Due to the holiday, I did not get a chance to test, but I did just now. (Which, of course, does not work. Version: 24H2. ” Upon pressing OK then emtering the pin again, it says “Something went wrong and your Pin isnt availiable. When I visit settings, and open accounts>sign in options>windows hello pin, it says to add pin but my pin is already there and it appears on lock screen also. However, in the past week Windows had several updates that i downloaded and installed including February 2022 Cumulative Update (#KB5010386) and January 2022 Cumulative Update Preview for NET Framework 3,5 & 4. After the removal and restart, go back to Settings > Accounts > Sign-in options. I am on 24H2 with latest updates. I had Windows 10 Home 64 ver. I had 7 updates but think the update that probably fixed it was called this: "Intel 2D Imaging/MCU/Visual Sensing Controller Driver for Camera" Nov 24, 2024 · Leonard Tait, hello! Welcome to the Microsoft Community. Go to Settings > Update & Security > Check for updates. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. After that, you will see that a Set up button appears in Windows Hello Jan 9, 2025 · 1. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. All greek to me. 3. Select the type of update to uninstall (Latest Quality Update or Latest Feature Update). They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. Click on it. (status: 0xc000015b, substatus: 0x0). Re-registering my fingerprint is also not functional. The camera actually works properly. Delete the old database. Sometimes, compatibility issues arising from a BIOS update can be resolved with the latest Windows updates. Best wishes. Gpedit is only available on WIndows 11 Pro but can be added to Home (look for how to on the net) Run GPEDIT. I have not been able to recover the Microsoft Account password that I initially used to install Windows 11, because it was an Outlook account that I set up only for the installation and never used again. Let me help you solve the problem that the taskbar doesn't work after the update. It was working totally fine before. a. Jan 17, 2025 · Based on your feedback, you are experiencing an issue with the Intel RealSense F200 camera not working with Windows Hello on Windows 24H2. I hope this resolves your issue! If you have any queries, please let me know. Remove Hello Login Pin - enter password to remove pin . Installed on: ‎10/26/2024. still the same outcome Oct 6, 2024 · Select Windows biometric services from the left column. It ask me for my pin code every time. It has an IR camera. " "We couldn't find a camera compatible Dec 19, 2024 · Here are the Windows specifications: Edition: Windows 11 Home Single Language. May 22, 2024 · I am not a Windows friendly person. When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. Then open Explorer and navigate to the following path. Follow the prompts to set a new PIN. Step 2: Perform a System Restore Feb 4, 2025 · If fixes not just RDP but a lot of issues with accessing network shares after the 24H2 update. Audio not working after Windows Mar 6, 2024 · o Ensure that the certificate templates in the on-premises AD are correctly configured for Windows Hello for Business. " I can still sign in using my pin but fingerprint and facial recognition don't work. Current os build: 22631. Now try signing in using Windows Hello again. Oct 25, 2023 · 2023-10 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5031354) updated n installed on 11-10-2023. Not all Windows Hello for Business deployment types require these configurations. Press Win + I to open the Settings app. Perform a Windows Reset. Dec 16, 2024 · I am unable to unlock my windows 11 computer after a windows update. Sometimes system updates can overwrite the drivers for certain devices. Undoing changes," and we're back to square one with the Start menu problem. Aug 27, 2024 · Windows Hello Facial Recognition has quit working sometime after installing 2 Windows Updates on 8/14/2024: 2024-08 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5041585) 2024-08 Cumulative Update for . Status: Resolved. After a system restore, Windows Hello settings might be reset. I spent 4 hours with a Windows specialist on line and he never got it to work. Select "Technical Support" and click "Confirm". Deleting the NGC folder can help you reset the PIN. MSC . Jul 18, 2024 · Ensure your Windows is up to date. **Click on Uninstall Updates **Right-click each and select Uninstall. I have looked up previous forums as this is a fairly common issue. Check Windows Hello Settings. Turning off Fast Startup has no effect. Mar 25, 2024 · After reseting Windows 11 after kb5053853 update I resetup Hello face rec. See fixes for fingerprint reader: Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. Basically neither fingerprint nor Windows Hello can be set up. Clear NGC Folder Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. OS Build: 26100. Enable Biometrics in Group Policy Editor. Restart your device and check if the fingerprint and PIN functions are restored. Sometimes, updates can fix underlying issues. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. Waquitnted to go through the process again. After the updates were completed it says "Your PIN is no longer available due to a change to the security settings on this device. Run Hardware & Devices troubleshooter. Click Accounts and select Sign-In options. Check Windows Hello for Business Policy: o Review the Windows Hello for Business Group Policy settings applied to the Hybrid AD-joined devices to ensure they are configured correctly. Go to "Settings" > "Windows Update" > "Advanced options," and under "Recovery," select "Go back to the previous version of Windows. You will see Sign-in Options on the left side. Check for Additional Updates: Specifically, check for updates in the 'Optional updates' section in Windows Update. I've tried disconnecting my school account and restarting my computer but that made no difference. Hello, the PIN option is no longer working after updating the BIOS of my Gigabyte B150 HD3P Mainboard. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52796844. Select the update you want to remove from the list and then select Uninstall. After installing Windows 11 facial recognition does not work. Did you get the solution for this? Please share. biqeoxi dadip kurj xzu inglfnc bfgusgzyh vvvmcx sqajix jibmo bnjhn oog ltjnz uea rxt pgo